TL;DR We’re giving support teams the power to build their own AI support agent without writing a single line of code. Translate your support processes into AI workflows and plug in custom Agent Tools - it’s like Zapier but powered by AI. Get instant order updates, process Stripe refunds, answer product questions, handle technical issues, and more 🚀

We give your team the power to take AI fully in your control.

The Problem

Over the past year, we built a one-size-fits-all support agent, but realized that no two customer support teams are the same, and a black-box AI solution is simply not enough.

What if you want to handle escalations differently? Or you have a specific troubleshooting flow? Or maybe you want the AI agent to drive upsell when answering subscription questions? Or what if you simply want the AI to sound exactly like your team?

You can’t.

Until now 🐥

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The Solution: No-Code AI Agent Builder

Duckie gives your support team the power to build their own AI agent—no code needed—and automate any task in minutes.

With building blocks like Workflow Builder, Responders, Knowledge Search Nodes, teams can set triggers, conditions, and actions to define response behaviors, escalation logic, and custom actions for any ticket type.

You can even plug in custom Agent Tools by connecting your own systems via APIs (learn more).

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What You Can Build With Duckie

• Check order & transaction statuses → Instantly retrieve real-time updates, no manual lookups
• Process refunds → Issue refunds immediately through Stripe or your payment system
• Answer product questions → Search your company’s knowledge base, respond with answers
• Log investigations → Fetch and summarize logs, create a Jira tickets, alert the engineering team
• And more — all with a simple workflow

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How It Works

Building an AI support agent with Duckie takes just a few steps — and only a few minutes:

1. Connect Duckie to your support tools (like Zendesk or Intercom)
2. Add your knowledge sources
3. Use our no-code Workflow Builder to design how the agent handles tickets:
4. Set triggers, conditions, and actions using Nodes:
   • Use built-in nodes like Respond, Search, and Escalate
   • Or create custom nodes with Agent Tools (APIs to fetch data or take actions in tools like Stripe, Salesforce, logs, etc)

You define the logic. Duckie does the work.

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ROI

What you get:

• Save time - Automate the manual tasks and shorten resolution time
• Save $$$ - Scale support without scaling headcount
• Save eng hours - no more reliance on engineering for building internal support tools

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Get Started Today

Let us show you a live demo: Book a demo

We’ll walk through your current support flow and show how you could automate it in Duckie — without the need for engineers.

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