Resolve 87% of tickets
without human intervention
- Reduce time spent handling tickets by at least 50%
- Increase CSAT by 25%
- Cut 50% from annual support budget
Once your workflows are fine-tuned, you can sit back and watch inquiries fly in and out of your queue.
Matthew Kim
Support Manager, Grid
We tried Intercom's built-in AI before this. It helped with the simple stuff, but most of our tickets aren't simple. Our traders need someone to actually look into their account. That's where other tools fell short and Duckie delivered.
Max Mastbaum
Co-Founder, Vanquish Trader
Complex ticket resolution
Without human intervention
Most AI support agents just deflect tickets. Duckie fully resolves your customer's most complex issues, without the need for a human — saving your team precious man hours. Here's what's happening right now.
Success stories from AI-first teams
Deploy enterprise-grade agents today
Without the need for technical expertise
AI Builds
Duckie uses powerful AI agents to analyze your ticket history and figure out exactly how your team resolves issues. Using that data, Duckie trains itself to act and respond just like a member of your existing team. Duckie literally builds itself so you don't have to.
Ticket Analysis
Analyzes thousands of past tickets to understand your support patterns and resolution strategies.
Knowledge Mining
Extracts product knowledge from your docs, wikis, and past customer interactions.
Self-Assembly
Duckie builds its own agent from your data — no manual setup or engineering required.
Duckie reads your history and builds itself so you don't have to.
Test & Iterate
See how your new agent responds to a range of realistic questions. Then, talk directly with Duckie in natural language to iterate, improve, and fix your agents. It's seamless and doesn't take any technical knowledge.
Live Simulation
Test with realistic customer scenarios before going live.
Natural Language Tuning
Improve your agent by simply talking to it — no code needed.
Quality Scoring
Automated quality metrics on every response so you know it's ready.
Iterate in plain English. No code, no tickets, no waiting.
Launch
Launch Duckie in a day, not weeks or months. Turn what used to take a coordinated effort from dozens of people into a one person job.
Same-Day Deploy
Go live in hours, not weeks or months.
Omnichannel Ready
Deploy across Slack, Zendesk, Intercom, and more simultaneously.
Continuous Improvement
Duckie learns and gets smarter with every customer interaction.
What used to take dozens of people is now a one person job.
