AI Assistant That Gives Customer Support Teams a
Super Power
Backed by
Backed by
Backed by
Backed by
Duckie equips support team with product knowledge and investigation assistance to handle support issues faster, without relying on engineering team.
Reduction in Resolution Time
Increase in Tickets Resolved per Support Agent
Decrease in Escalations to Engineering
Reduction in Resolution Time
Increase in Tickets Resolved per Support Agent
Decrease in Escalations to Engineering
Reduction in Resolution Time
Increase in Tickets Resolved per Support Agent
Decrease in Escalations to Engineering
Reduction in Resolution Time
Increase in Tickets Resolved per Support Agent
Decrease in Escalations to Engineering
The Fastest Growing SaaS Companies Love Duckie
Who is Duckie for?
Customer Support
CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.
CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.
CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.
Enterprise Support
Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.
Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.
Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.
Technical Support
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
Developer Support
Duckie can also be front-line developer support on Slack, Discord or GitHub.
Duckie can also be front-line developer support on Slack, Discord or GitHub.
Duckie can also be front-line developer support on Slack, Discord or GitHub.
Consolidated
Internal Knowledge
Duckie scans all connected knowledge sources, such as documentations, past tickets, Slack history, to instantly find all useful information to help the support team resolve tickets.
25+ integrations
Connect to the largest library of integrations that your team is already using.
Get information anywhere
Ask Duckie for help anywhere you work - Slack, Zendesk, etc.
Accurate
Answers and Solutions
Duckie generates solutions to support tickets by learning previous tickets, documentations, discussions and other knowledge sources, and delivers accurate, up-to-date answers to customers.
Trustworthy answers grounded in Truth
Duckie always provides sources to the answers it generates.
Direct reply or draft responses
Configure Duckie to either directly respond to support tickets or draft a response for the support team to review first.
Autonomous
Technical Investigation
Duckie diagnoses technical issues and helps identify bugs using logs, code changes, dashboards, and customer data, enabling the technical support team to troubleshoot and triage tickets quickly.
Surface relevant logs
Built-in code understanding
Duckie surfaces the relevant error logs and generates diagnosis.
Duckie can understand and analyze code, and help resolve technical tickets.
Automated
Engineering Updates
Duckie keeps the support team stay informed with engineering updates, by linking Jira tickets and pull requests to support issues in Slack or Zendesk, and posting updates automatically.
Bridge communication
Auto-updates and reminders
Duckie helps foster engineering transparency by bridging cross-team communication.
Duckie sends out updates on Jira tickets progresses, and nudges for updates to ensure timely resolution.
Trusted by the fastest growing SaaS companies
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
Ever since we started using Duckie, our support team's performance has improved drastically.
Akash Sharma
CEO - Vellum
"Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."
Sidd Seethepalli
CTO of Vellum
"It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."
Vadim Korolik
CTO - Highlight
"Our response times are faster, our customers are happier. What more is there to say?"
Jay Khatri
CEO - Highlight
"Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"
Terry Ma
CTO - Snaptrade
"Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."
Elliscope
CEO - Navi Protocol
For Support Teams in All Tiers
Customer Support Team
CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.
Technical Support Team
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
Enterprise Support Team
Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.
For Support Teams in All Tiers
Customer Support Team
CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.
Technical Support Team
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
Enterprise Support Team
Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.
For Support Teams in
All Tiers
Customer Support Team
CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.
Technical Support Team
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
Enterprise Support Team
Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.
Integrate with Anything
Duckie can connect to anything and live anywhere - Slack, Zendesk, Discord, wherever your support team works.
Integrate with Anything
Duckie can connect to anything and live anywhere - Slack, Zendesk, Discord, wherever your support team works.
Integrate with Anything
Duckie can connect to anything and live anywhere - Slack, Zendesk, Discord, wherever your support team works.
