With Duckie, your support team
has all the tools and know-how to solve problems autonomously.
No engineering help needed.
Smart Assistant that drives your business forward
80%
3.3x
56%
Insightful and full-suite AI assistant is the go-to solution for elevating your business
And so much more
Connect to the largest library of integrations that your team is already using.
Connect to the largest library of integrations that your team is already using.
Duckie sends out updates on Jira tickets progresses, and nudges for updates to ensure timely resolution.
Duckie helps foster engineering transparency by bridging cross-team communication.
Duckie can understand and analyze code, and help resolve technical tickets.
Duckie always provides sources to the answers it generates.
tickets
tation
Ask Duckie for help anywhere you work - Slack, Zendesk, etc.
With Duckie, help is always just a click away, for anyone, anytime.
Customer support agents and managers can rely on Duckie for the latest product knowledge needed to answer customer questions immediately.
“Duckie is like a teammate with a super power of remembering everything in our documentation and chats in Slack, and making sense of it all. We love Duckie!”
Enterprise support teams use Duckie to access product and customer context, enabling them to deliver high-quality, fast support to their clients.
“Since we started using Duckie, our support team's performance has improved drastically. Duckie has truly been a game-changer for us!”
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
“Before Duckie, our support team was losing hours weekly trying to resolve technical requests. Now, we are handling these same requests 10x faster.”
Duckie can also be front-line developer support on Slack, Discord or GitHub.
“Since bringing Duckie on board, our support team can handle technical support requests on their own, and our engineers can stay focused on their work.”
Customer support agents and managers can rely on Duckie for the latest product knowledge needed to answer customer questions immediately.
“Duckie is like a teammate with a super power of remembering everything in our documentation and chats in Slack, and making sense of it all. We love Duckie!”
Enterprise support teams use Duckie to access product and customer context, enabling them to deliver high-quality, fast support to their clients.
“Since we started using Duckie, our support team's performance has improved drastically. Duckie has truly been a game-changer for us!”
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
“Before Duckie, our support team was losing hours weekly trying to resolve technical requests. Now, we are handling these same requests 10x faster.”
Duckie can also be front-line developer support on Slack, Discord or GitHub.
“Since bringing Duckie on board, our support team can handle technical support requests on their own, and our engineers can stay focused on their work.”
From Input to Insight: How Duckie integrates, learns, and analyzes
Deep knowledge integration
Duckie interfaces with support and engineering knowledge repositories, extracting critical data on support interactions, customer issue data, and engineering system. These integrations provide Duckie with a deep and comprehensive understanding of your entire support and product ecosystem.
Continuous insights and learning
Our proprietary AI framework continuously analyzes your knowledge base to identify latent patterns and trends. Through an iterative learning process, Duckie maintains an evolving heuristic model of your support and engineering landscapes, adapting to new information in real-time.
Advanced Al Analysis
Through our state-of-the-art LLMs, AI frameworks, and machine learning models, Duckie performs advanced analysis of user queries in real-time. Coupled with advanced guardrails, Duckie ensures high-fidelity and high-accuracy information processing and output generation.
Deep knowledge integration
Duckie interfaces with support and engineering knowledge repositories, extracting critical data on support interactions, customer issue data, and engineering system. These integrations provide Duckie with a deep and comprehensive understanding of your entire support and product ecosystem.
Continuous insights and learning
Our proprietary AI framework continuously analyzes your knowledge base to identify latent patterns and trends. Through an iterative learning process, Duckie maintains an evolving heuristic model of your support and engineering landscapes, adapting to new information in real-time.
Advanced Al Analysis
Through our state-of-the-art LLMs, AI frameworks, and machine learning models, Duckie performs advanced analysis of user queries in real-time. Coupled with advanced guardrails, Duckie ensures high-fidelity and high-accuracy information processing and output generation.
Build to help your customer support teams work smoothly and independently!