for SaaS
Handle any ticket No matter How technical
Built for technical complexity beyond basic FAQs
Reasons across multiple knowledge bases
Handles multi-step workflows where others hit their limits
Keep your support team lean as you scale
Where Duckie excels in SaaS support
Runbook: Subscription Upgrade
Processing
With Duckie you can
Fully Resolve50%of L2 technical tickets
Cut60%from your support budget
ImproveCSATby 300%
“Duckie lives in our Discord and handles the repetitive questions automatically. It doesn’t just answer FAQs, it handles genuinely complex tickets too. Our team gets back hours every week that we now spend furthering relationships with our customers.”
Vapi
How it works
Like Open Claw
for customer support
Connect in just a few clicks and start building your agents through a simple interface using plain English.
Agent ConfigurationLive
ToneProfessional
EscalationAfter 2 attempts
KnowledgeHelp center + API docs
GuardrailsNo refunds over $500
No code required
Setup
Plain-english setup
No code, no consultants. Your support lead can configure Duckie end-to-end without engineering help.
Connected platforms
Z
ZendeskI
IntercomS
SlackJ
JiraS
SalesforceG
GitHubAll synced
Integrations
Seamless integration
Duckie plugs into all ticketing platforms and communicates seamlessly with your CRM and other internal tools — Duckie understands your product and company.
L2
Technical ticket resolvedResolvedError 502 on POST /webhooks
→ upstream timeout at auth.verify()
Ticket receivedPOST /webhooks returning 502
Traced to sourceTimeout in auth middleware
Cross-referenced docs3 knowledge bases checked
Resolution sentConfig fix + code sample
Technical depth
Built for complexity
Go beyond basic FAQs — Duckie resolves L2 technical issues end-to-end, from debugging API errors to diagnosing integration failures, so your engineers stay focused on building.
The leader in customer support
For AI-first software companies.
Highly competent agents that resolve multistep technical tickets.
No engineering lift, built for fast-moving teams.
No engineering lift, built for fast-moving teams.
