Our Story
Support that resolves
We're building AI that doesn't just answer questions—it fixes problems.
The problem
Every support team knows the feeling: tickets piling up, customers waiting, your best people stuck handling the same requests over and over.
of tickets are repetitive
avg. first response time
agent time on actual issues
of customers expect instant help
The origin
From on-call frustration to breakthrough
It started with a simple problem: Valerie was tired of answering the same questions during on-call rotations. So she built a bot—something that could search through documentation, understand context, and actually help.
That internal tool worked so well that teammates started asking for access. Then other teams. Then other companies.
The pattern was clear: everyone was drowning in repetitive support work, and AI had finally gotten good enough to help.
We didn't want to build another chatbot that just answers questions. We wanted to build AI that actually resolves issues.
Built by engineers who lived the problem
Valerie
Co-founder & CEOFormer senior engineer at LinkedIn. Built the first version of Duckie to solve her own on-call pain.
Joel
Co-founder & CTOFormer senior engineer at Netflix and C3 AI. Obsessed with building AI that's actually reliable.
How we build
Actions over answers
We don't build chatbots that explain how to do things. We build AI that actually does them.
Control by default
AI should do what you tell it, not what it thinks is best. Guardrails aren't optional.
Transparency always
Every action logged. Every decision traceable. No black boxes.
