What is Duckie's no-code workflow builder?
A lot of support processes already follow a runbook or SOP: checking internal systems, searching knowledge, performing actions, escalating if needed. Duckie's workflow builder lets you design your AI agent to follow these exact steps.
What does it consist of?
- Action nodes: Send messages, search knowledge, call APIs
- Conditional nodes: Define different paths for different conditions or scenarios (using AI or rule-based logic)
- Workflow nodes: Organize complex processes into smaller, reusable flows
- Agent Tools: API connectors so your agent can pull or update data in systems like Stripe, your database, or CRM
- Escalation and approval steps: Require human review for sensitive actions or loop in your team when automation can't resolve the issue
How is it different from other AI agents?
Duckie doesn't just provide an out-of-the-box AI agent — it gives you a no-code workflow builder so you can design exactly how your agent works. It's not a black-box system.
You configure exactly how your agent behaves: the logic, conditions, and API calls. This means you can create agents that do more than answer questions - they take real actions to resolve tickets.
The result: higher deflection rates, real time savings, and true automation.
What can you use it for?
The builder can handle:
- Refunds (e.g. Stripe or other payment systems)
- Bug reporting flows
- How-to guides for product features
- Internal tool lookups
- Any other process that follows a decision tree or runbook
Let's see it in action: Stripe refund workflow
Here's a short demo where we walk through building a Stripe refund workflow using Duckie's builder. In under 10 minutes, we:
- Detect refund intent
- Gather customer info if needed
- Call Stripe APIs to fetch invoices and process the refund
- Handle success or escalate if needed
How we work with customers
We don't just hand over a tool - we act as a partner to help your team succeed. When you start with Duckie:
- Define the use case: You identify the workflow you want to automate (e.g. refunds, bug reports, internal tool lookup)
- We help build your first workflow: Our team provides dedicated engineers who work with you to build your initial workflows
- You take full control: Once you're onboarded and comfortable with the builder, you have full control and flexibility to create, modify, and expand workflows on your own, without needing engineers
Book a demo today with the founding team to get started!
