What is Duckie’s no-code workflow builder?

A lot of support processes already follow a runbook or SOP: checking internal systems, searching knowledge, performing actions, escalating if needed. Duckie’s workflow builder lets you design your AI agent’s logic visually. We designed Duckie’s workflow-based AI agents so they can follow these same steps — turning your runbook into a reliable, automated flow.

What does it consist of?

• Action nodes: Send messages, search knowledge, call APIs.
• Conditional nodes: Define different paths for different conditions or scenarios (using AI or rule-based logic).
• Workflow nodes: Organize complex processes into smaller, reusable flows.
• Agent Tools: API connectors so your agent can pull or update data in systems like Stripe, your database, or CRM.
• Escalation and approval steps: Require human review for sensitive actions or loop in your team when automation can’t resolve the issue.

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How is it different from other AI agents?

Duckie doesn’t just provide an out-of-the-box AI agent — it gives you a Duckie’s no-code workflow builder so you can design exactly how your agent works. It’s not a black-box system.

You configure exactly how your agent behaves: the logic, conditions, and API calls. This means you can create agents that do more than answer questions - they take real actions to resolve tickets. For example, if a customer wants to cancel a subscription, Duckie can check your system, work with the customer to make plan changes for them, and process the cancellation or even do upsell.

The result: higher deflection rates, real time savings, and true automation.

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What can you use it for?

The builder can handle:

• Refunds (e.g. Stripe or other payment systems)
• Bug reporting flows
• How-to guides for product features
• Internal tool lookups
• Any other process that follows a decision tree or runbook

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Let’s see it in action: Stripe refund workflow

Here’s a short demo where we walk through building a Stripe refund workflow using Duckie’s builder. In under 10 minutes, we:

• Detect refund intent.
• Gather customer info if needed.
• Call Stripe APIs to fetch invoices and process the refund.
• Handle success or escalate if needed.

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How we work with customers

We don’t just hand over a tool - we act as a partner to help your team succeed. When you start with Duckie:

1. Define the use case: You identify the workflow you want to automate (e.g. refunds, bug reports, internal tool lookup).
2. We help build your first workflow: Our team provides dedicated engineers who work with you to build your initial workflows.‍
3. You take full control: Once you’re onboarded and comfortable with the builder, you have full control and flexibility to create, modify, and expand workflows on your own, without needing engineers.

Book a demo today with the founding team to get started!