AI Assistant That Gives Your Support Team a
Super Power

Backed by

Backed by

Backed by

Backed by

Empower your support team, reduce ticket resolution time, enhance customer satisfaction, without relying on engineering team.

The Fastest Growing SaaS Companies Love Duckie

Empower Your Support Team

Duckie equips support team with product knowledge, technical expertise, investigation assistance, to handle support issues independently, faster.

Reduce Resolution Time

Resolve tickets 10x faster with Duckie’s end-to-end AI assistance, throughout the ticket resolution process.

Enhance Customer Satisfaction

Deliver quality support with faster and more accurate responses with Duckie.

Deliver quality support with fa and more accurate responses with Duckie’s

Technical Confidence

Empower support team to tackle complex product and technical issues independently without waiting on engineering.

Reduce Escalation to Engineering

Duckie saves engineers' time and allow them to focus on actual bug fixes and building.

Consolidated Internal Knowledge

Duckie scans all connected knowledge sources, including documentations, past tickets, Slack history, and engineering knowledge sources such as code changes and logs, and find useful information and accurate answers quickly.

25+ integrations

Connect to the largest library of integrations that your team is already using.

Use Duckie anywhere

Duckie can live wherever your support team works - Slack, Zendesk, and more.

Autonomous Investigation and Triage

Using logs, code changes, dashboards, and customer data, Duckie diagnoses issues and help troubleshoot technical issues faster, while reducing support team’s reliance on engineering.

Search Relevant Logs

Tie code with logs

Duckie surfaces the relevant error logs and generates diagnosis.

Duckie understands code changes and gives insights on where the errors come from.

Never Answer the Same Issue Twice

By reviewing previous similar tickets, discussions and other knowledge sources, Duckie surfaces solutions directly, so your support team never have to answer the same issue twice.

Accurate answers grounded in truth

Duckie always provides sources to the answers it generates.

Automatically route back to the customer

Automatically route the answer back to the customer in Zendesk or Slack, with a button click.

Automated Engineering Updates

Duckie keeps the support team stay informed with engineering updates, by linking Jira tickets and pull requests to support issues in Slack or Zendesk, and posting updates automatically.

Bridge communication

Auto-updates and reminders

Duckie bridges and the communication between support and engineering teams, fostering transparency.

Duckie sends out updates on Jira tickets progresses, and nudges for updates to ensure timely resolution.

Trusted by the fastest growing SaaS companies

  • Ever since we started using Duckie, our support team's performance has improved drastically.

    Akash Sharma

    CEO - Vellum

  • "Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."

    Sidd Seethepalli

    CTO of Vellum

  • "It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."

    Vadim Korolik

    CTO - Highlight

  • "Our response times are faster, our customers are happier. What more is there to say?"

    Jay Khatri

    CEO - Highlight

  • "Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"

    Terry Ma

    CTO - Snaptrade

  • "Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."

    Elliscope

    CEO - Navi Protocol

  • Ever since we started using Duckie, our support team's performance has improved drastically.

    Akash Sharma

    CEO - Vellum

  • "Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."

    Sidd Seethepalli

    CTO of Vellum

  • "It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."

    Vadim Korolik

    CTO - Highlight

  • "Our response times are faster, our customers are happier. What more is there to say?"

    Jay Khatri

    CEO - Highlight

  • "Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"

    Terry Ma

    CTO - Snaptrade

  • "Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."

    Elliscope

    CEO - Navi Protocol

  • Ever since we started using Duckie, our support team's performance has improved drastically.

    Akash Sharma

    CEO - Vellum

  • "Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."

    Sidd Seethepalli

    CTO of Vellum

  • "It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."

    Vadim Korolik

    CTO - Highlight

  • "Our response times are faster, our customers are happier. What more is there to say?"

    Jay Khatri

    CEO - Highlight

  • "Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"

    Terry Ma

    CTO - Snaptrade

  • "Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."

    Elliscope

    CEO - Navi Protocol

  • Ever since we started using Duckie, our support team's performance has improved drastically.

    Akash Sharma

    CEO - Vellum

  • "Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating."

    Sidd Seethepalli

    CTO of Vellum

  • "It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here."

    Vadim Korolik

    CTO - Highlight

  • "Our response times are faster, our customers are happier. What more is there to say?"

    Jay Khatri

    CEO - Highlight

  • "Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!"

    Terry Ma

    CTO - Snaptrade

  • "Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother."

    Elliscope

    CEO - Navi Protocol

For Support Teams in All Tiers

Customer Support Team

CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.

Technical Support Team

Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.

Enterprise Support Team

Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.

For Support Teams in All Tiers

Customer Support Team

CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.

Technical Support Team

Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.

Enterprise Support Team

Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.

For Support Teams in
All Tiers

Customer Support Team

CS agents and managers can use Duckie to get all the up-to-date product knowledge they need to answer customer's questions.

Technical Support Team

Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.

Enterprise Support Team

Enterprise support teams get product and customer context from Duckie to give their enterprise customers high quality and fast support.

Integrate with Anything

Duckie can connect to anything and live anywhere - Slack, Zendesk, Discord, wherever your support team works.

Integrate with Anything

Duckie can connect to anything and live anywhere - Slack, Zendesk, Discord, wherever your support team works.

Integrate with Anything

Duckie can connect to anything and live anywhere - Slack, Zendesk, Discord, wherever your support team works.

AI Assistant that enables your support team to resolve tickets faster, without relying on engineering.

Backed by

Duckie AI © 2024, All Rights Reserved

AI Assistant that enables your support team to resolve tickets faster, without relying on engineering.

Backed by

Duckie AI © 2024, All Rights Reserved

AI Assistant that enables your support team to resolve tickets faster, without relying on engineering.

Backed by

Duckie AI © 2024, All Rights Reserved

AI Assistant that enables your support team to resolve tickets faster, without relying on engineering.

Backed by

Duckie AI © 2024, All Rights Reserved