Technical support at a fraction of the cost
Duckie reduces the number of unnecessary support escalations that reach developers. We embed directly into your support workflow, automatically handling technical requests so you don't have to.
Duckie handles support questions and repeat issues, reducing escalations by 35%.
Duckie gains insights and understandings instantly, delivering resolutions in seconds.
Offload technical support work to Duckie, paying a fraction of the price of a dedicated technical support engineer.
Duckie sits in your team's support channels, interacting directly with CS teams to handle technical requests before they get escalated to developers.
Duckie integrates into your technical support knowledge base, intelligently gathering relevant information to generate resolutions and insights. We support all major knowledge sources, and can always add more!
Duckie uses learned knowledge and understanding of your systems to answer tricky questions, troubleshoot issues, and suggest resolutions.
Duckie escalates tickets to developers only when they are needed to handle the task, minimizing the time your team spends on unnecessary support requests.
It takes minutes to get Duckie onboarded into your support channels and handling tickets.